Online customer

Choose where to receive the code, then enter the address or number.

The code has a limited validity and number of attempts; repeated requests are slowed down. Enter it at the next step.

First name, last name, sign-in e-mail and phone.

Language of the interface and of the restaurant's messages.

For information only: payment is made in the restaurant's currency.

What you agree to receive (offers, news); can be changed at any time.

Saves the preferences; a message confirms or reports the error.

Your saved addresses; “Add” creates a new one, one of them can be the default.

Type a dish, an ingredient or a family: results are filtered without reloading the page.

One click limits the menu to one family; a second click shows the whole menu again.

The grid shows photos; the list is more compact for comparing prices.

Restaurant order, price ascending or descending, or a stable random order to discover.

Each card shows photo, price and availability: an unavailable dish shows when it will be back. The + button opens customisation.

Sticky bar under the header: tap to scroll to a section; the section on screen is highlighted as you scroll.

Without required choices the dish goes straight to the cart and the button becomes “− n +”; otherwise the configurator opens in a window.

Solo, + fries, meal with fries and drink, or drink size: the chosen formula changes the price and what “+” adds.

On large screens the cart stays visible on the right: quantities, removal, extras and the total checked by the restaurant; on mobile the bottom bar opens it.

Single choice; any surcharge is shown next to the option.

One sauce is included in the price; “no sauce” is possible.

Extra fries, drink or nuggets, each with its price.

Remove an ingredient (within the limit shown). This is not an allergen guarantee.

The Hermanos Club points this dish should earn; they are credited when the order is completed.

The button shows the price of the dish as composed. It stays greyed out while a required choice is missing or if the dish is not available at this time.

Completed steps can be clicked to go back; “Back” and the browser back button return to the previous step without losing your choices. An incomplete step shows what is missing before you can continue.

Each line recalls the options. The − and + buttons change the quantity; 0 removes the dish.

The total is calculated by the restaurant (server) from the cart onwards: promo code discount, delivery once the area and address are chosen, estimated points. On mobile, the total stays visible at the bottom of the screen with the “Continue” button.

Moves on to the service choice (delivery or takeaway).

Drinks and fries in one tap, without leaving the cart.

Enter a code: the restaurant recalculates the total and tells you whether it applies.

Cash on pickup or delivery, QR code (transfer with a proof checked by the restaurant) or card (Stripe). A method that is not connected is greyed out and marked "not connected". Tip is optional; with enough points, a box lets you use a Hermanos Club reward.

Enter the code then "Apply": the server checks the code, period, minimum order and service; the discount appears in the summary or a message explains why it was refused.

With QR or card, tick the box to pay part in cash (at the counter or to the driver); the rest is paid online. The amount is capped by a limit set by the restaurant.

The amount that will be requested, recalculated by the server on confirmation (prices, promotions, fees).

The server re-checks everything (prices, availability, area) before saving the order. A double click does not create two orders.

Optional: 0%, a preset or a custom amount. The restaurant computes the amount and adds it to the total (and the QR); it never counts for points or promotions.

Order number, payment, estimated time. Points stay pending until the order is completed.

Opens the live tracking of the order.

Order, payment and kitchen, each with its own status.

Pickup or delivery time announced by the restaurant, based on preparation times; it is given once the payment is validated and may be adjusted by the team (you are then notified).

Time of each confirmed step and estimated time; the dishes and the total are recalled below.

Possible depending on the progress of each dish in the kitchen.

A request, not an immediate cancellation: the restaurant confirms.

Opens the conversation linked to this order.

Choose the reason and describe the request. The price does not change until the kitchen accepts; a surcharge requires your agreement and an additional payment.

Choose the reason (mistake, delay, other), add details if needed, then send.

Most recent orders first, with number, date, status and amount.

Each order leads to its tracking page: status, announced time, payment and change requests.

Available points and pending points.

Points are pending at payment and credited when the order is completed; a cancellation or refund recalculates them.

Discounts available according to your balance; they are used at the Payment step.

Every gain, use or expiry, with its date.

The list of your exchanges; “Write to the restaurant” starts a new one, “Contact support” opens a tracked request.

The bubble at the bottom of every page opens your conversation without leaving the page; the badge counts unread messages. Sound can be turned off in the panel.

Single choice: tracking, change, missing item, payment…

Moves on to the details (order concerned, description, attachments).

Your open requests and their status.

Choose the slot and the number of guests, then your contact details. A full slot is not offered.

The request is saved; confirmation comes from the restaurant.

Most recent first; unread ones are marked with a badge.

Removes the badge from read notifications.

The browser asks for permission on the first click; turn it off at any time.

Numbers, e-mails and links are replaced automatically; the driver's name is not shown.

The conversation closes after delivery and can still be read.

Type a word (order, pay, book…) to find the screen that covers it.

One guide per use: visitor, online customer, table customer. Each card shows the number of screens explained and the update date.

The ordered list of the journey's screens: one click takes you to the screen.

Explained areas are outlined and numbered; the numbers match the steps written under the screenshot.

The annotated video of the screen, with subtitles and chapters (one step = one chapter).

The date of the last capture: a screen changed since then is flagged “to redo”.